Shipping policy
Urban Era Customs — Shipping Policy
Last updated: [12/3/2025]
Interpretation and Definitions
Interpretation
Words with initial capital letters have specific meanings defined below. These definitions apply whether the terms are used in singular or plural form.
Definitions
For the purposes of this Shipping Policy:
“Company”, “We”, “Us”, or “Our” refers to Urban Era Customs.
“Goods” refers to the items available for purchase from Urban Era Customs.
“Orders” means a purchase request submitted by You.
“Service” refers to the website and online store operated by Urban Era Customs.
“Website” refers to the official online store of Urban Era Customs at [INSERT WEBSITE URL].
“You” means the customer placing an order or accessing our Service.
Thank you for shopping with Urban Era Customs. The following terms govern our Shipping Policy.
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Domestic Shipping Policy
Processing Times
Orders are typically processed within 2–3 business days. Orders are not fulfilled or shipped on weekends or holidays.
If demand is unusually high, shipping may experience slight delays. If a significant delay occurs, Urban Era Customs will notify you via email or phone.
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Shipping Rates & Delivery Estimates
Shipping costs for your order will be automatically calculated at checkout.
Overnight / express delivery is only available for domestic U.S. addresses.
Delivery delays may occasionally occur
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P.O. Box & APO/FPO/DPO Shipments
Urban Era Customs ships to P.O. Boxes, U.S. Territories, and military addresses (APO/FPO/DPO) when applicable.
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Shipment Confirmation & Tracking
Once your order has shipped, you will receive a shipment confirmation email with tracking details. Tracking numbers typically activate within 24 hours.
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Customs, Duties & Taxes (for international shipments if applicable)
Urban Era Customs is not responsible for any customs fees, import duties, or taxes applied to your order. These charges are the sole responsibility of the customer.
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Damages
Urban Era Customs is not liable for products that are damaged or lost after shipment transfer to the carrier. If your item arrives damaged, please file a claim directly with the shipping carrier.
Please retain any damaged product and all packaging materials for claim filing.
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Contact Us
If you have any questions about this Shipping Policy, you may contact Urban Era Customs:
Through our website: [INSERT CONTACT PAGE URL]
By email: [INSERT CONTACT EMAIL]